Ready for Success: The question is, can you see the value of having this service and are you aware of the areas that really effect your guest’s impressions that usually go unsaid. Even one evaluation could make a world of difference both in the quality and profitability of your establishment.
(Gold Level Package) $795.00 Plus expenses.
Our service includes the following: (Gold level package)
• We will provide a full report beginning with your visibility, signage, landscaping, building appearance and impression. Ease of use, parking, and any other notable potential discomforts.
• We evaluate the cleanliness of the restaurant from the outside to the salt & pepper holders.
• Upon entering we will note guest service and greetings. Initial impression, host or server’s names, wait time, guest view of wait etc. and care provided.
• After seating we will report the cleanliness of the all guest contact areas, servers smile to attentiveness. Weather any suggestive selling, or other company required steps.
• We will report on the plate presentation, taste, temperature, and portion, as well as the price value perceived. A complete evaluation of all foods and beverages.
• We will report on the promptness of the check to the farewell as we exit.
Our recommendations will encompass all the above including: room temperature, bathroom care, appearance of employee staff & perception.
(Platinum Level Package) $1995.00 Plus expenses.
Our sterling platinum service package includes our above listed (gold level package) in addition a complete on site health inspection-preparation inspection as well as an OSHA compliance evaluation, along with recommendations for compliance for both government departments.
One day seminar: The thinking behind award winning service) $ 395.00
We also provide intense one day hospitality training which covers all of the above as well as guest service techniques and management expectation and awareness training.
Corporate Rates available please call for more information.
Please call us at (803) 261-9885 to schedule a visit or if you have any questions.
